We all like to think we can’t be duped by scammers. But, according to a survey of adults 40 and over, eight in 10 Americans have been targeted by some type of fraudulent offer and 11 percent have lost a substantial amount of money.
If In Doubt, Call Us
We want to make you aware of some common scams that target customers of electric companies. The bottom line is: if you have any doubts about a call or an email, don’t respond. Hang up or delete the email. Call us instead, using a number or email address from your bill or that you find yourself online—not one supplied by the potential scammer. Just as importantly, don’t feel embarrassed about calling. We welcome your call because it’s the right thing for you to do.
Be Aware of These Tactics
- Callers tell you that in order to avoid an immediate shut off, you need to pay an overdue bill by providing a credit card number or prepaid debit card. The caller ID may even say, GVEC, but that could be spoofing software. If you feel you don’t owe money or the call doesn’t seem right, hang up and then call us at 800.223.4832 to confirm.
- You receive an email with a similar demand. Don’t click on links or pop-up boxes—they could take you to a fake website that seems real, or the pop-ups could download malware if opened. GVEC does not request any personal information like account numbers, social security numbers or passwords by email unless you have initiated the discussion yourself.
By the way: If we are working outside your home or GVEC representatives are in your neighborhood, we’ll have our trucks, uniforms and ID badges. If it is one of our contractors, they will have a letter of authorization. We often will notify you in advance by phone, mail or door hanger. But again, don’t hesitate to call our offices to confirm any activity.
To read more about scams in general, how to protect yourself and see more resources, visit www.fbi.gov/scams-and-safety.