Electric

Payment Options

We offer a number of ways to pay your bill: by automatic payment, online, over the phone, by mail or at any Customer Service Center.

Payment Options

We offer a number of ways to pay your bill: by automatic payment, online, over the phone, by mail or at any Customer Service Center.

Automatic payment ensures your payment is made on time every month—so there are no more late payments and fees. There are two methods available:

  • Bank Draft allows you to specify a savings or checking account to automatically debit the amount of your bill each month on your billing due date.
  • Credit or Debit Card Draft allows your account to be automatically debited for the amount of your electric bill each month on your billing due date. Visa, MasterCard, Discover and American Express are accepted.

Online payment – SmartHub allows you to pay online, quickly and easily. Use GVEC’s self-service portal at www.gvec.org or download our free SmartHub mobile app to view your bill and make payments anytime, day or night. Sign up for eBill, and receive your statements by email.

More Payment Options:

Phone—Call a Customer Service Representative at 800.223.4832 to pay over the phone. Representatives are available from 7:30 a.m.-6 p.m.  Monday – Friday.  Or pay by phone after hours using our automated system with a credit card or e-check.

Drive-up Windows —located at all five Customer Service Centers, open from 7:30 a.m. – 6:00 p.m. Monday – Friday.

Night Drop Box —located in the drive-thru lane for after-hours convenience at all five Customer Service Centers. Secure forms of payment include checks and money orders.

Kiosks—located at the Schertz and Seguin Customer Service Center drive-thrus. Our 24/7 kiosks accept cash, credit cards and electronic checks.  Payments are posted immediately to your account and you’ll receive a receipt.

Lobby —Come inside one of our five Customer Service Centers to pay your bill.

Mail —send your check or money order payment to: GVEC, P.O. Box 118, Gonzales, TX 78629.

Keep Your Account Information Updated

It’s important to keep your account information current so we can provide the best service possible. You can use SmartHub to update such things as phone numbers and email addresses yourself, or call a Customer Service Representative at 800.223.4832 to update your account.

Explore Your Bill

Learn how to read your bill and how rates are calculated, here. If you have any billing questions, call your Commercial Accounts Representative or call 800.223.4832. You can also send us an email at info@gvec.org.

Home Solutions

Did you know GVEC offers more than electricity? Learn about our other services: major home appliance sales and service, AC/Heating sales and service, high-speed wireless and Fiber optic Internet service, and solar technology.

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Internet

From wireless high-speed internet to Fiber to the Home, GVEC offers you exceptional service from a local company you know and can trust.

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