Three New Services for Members

We’re always looking for ways to make it easier and more convenient for you to do business with GVEC, and at the top of the list is our new outage map tracking service. Simply click the “View Current Outages” icon on the www.gvec.org homepage to find information about if and where outages are currently taking place. It includes general areas and number of members affected and restored to that point.

It’s a fast and simple way to find the answers you want. In fact, our outage map can also be accessed from our new mobile site — another service that keeps GVEC at your fingertips, especially when you’re on the go. Go to www.gvec.org on your device and the site should pop up as GVEC Mobile.

Our mobile site allows you to view and access the most important information from our website through data phones and other devices such as iPads. For example, you can access our number to report an outage, pay your bill for GVEC as well as GVEC.net, and even go to the full GVEC website.

In addition, you can plug into our Facebook and Twitter feeds where you’ll find postings about safety and energy efficiency, local events and specific information on major, widespread outages when applicable.

Last but not least: our new online chat. Now you can communicate with us through a link on our web and mobile sites. Find it at www.gvec.org on the full site under the “Contact Us” page or on our “Self-Service Portal” page, on the mobile site under “Contact Us;” or if you’re on www.gvec.net, it’s located on the “Customer Support” (soon to be “Customer Center”) page.

GVEC Online Outage Map

GVEC Mobile Website

GVEC Live Online Chat

GVEC Twitter Page (GVEC_Tweets)

GVEC Facebook Page (GVEC)

Remember: Keep your information
current for the best service

Glow-in-the-Dark Outage Magnet

Make sure we have your current phone number and address so that we can assist you as quickly as possible — especially when reporting an outage. We use the phone number attached to your account (or the meter number if you have multiple accounts) to pinpoint your location and to find the source of the problem. You can update your information on the Self-Service Portal at www.gvec.org, or call us and we’ll do it for you.

You can also pick up a glow-in-the-dark refrigerator magnet from any GVEC office. It will have our phone number on it, and for your convenience, a Customer Service Representative will write in your account and meter number.