Due to the rise of COVID-19 cases within our service territory, GVEC has temporarily closed all customer service lobbies, but is accepting in-office visits by appointment. Drive thru lanes will remain open for our customers' convenience at this time. You may also continue to call us for assistance or visit our websites and self-service portals to conduct business with us.

Scammers are often quick to take advantage of people during times when they believe we are more likely to fall for their tricks. We’ve had reports from our members they have received calls demanding payment to avoid electric disconnect.

Although we may make courtesy contact with a payment reminder, GVEC employees will not ask for your personal financial information via phone, email, or in person. For your protection, you will be directed to your choice of our secure payment methods including automated phone system, online customer service portal, or a drive-thru location to avoid disconnection.

As a reminder, GVEC is currently suspending late fees and disconnects due to non-payment for both our electric members and internet customers through April 17, at which point these guidelines will be reassessed for future steps. We suggest watching for email updates, following us on social media, and periodically checking for the latest information on our response to COVID-19 for our employees, members and customers.

Should you receive a communication claiming to be from a GVEC representative, we encourage you to phone 800.223.4832 to verify validity and ask any questions regarding your electric or internet accounts.

As your Cooperative, we are here to help protect you.


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