- Report any outages as quickly as possible. The easiest way to let us know your power is out is by using the SmartHub app or TextPower. Simply text OUT to 800.223.4832. Don’t assume others have already reported the outage.
- Monitor usage and conserve energy, especially during the widespread peak times of 5 to 9 a.m. and 4 to 9 p.m., as these extreme temperatures can cause significant strain on the state-wide grid.
- Practice generator safety if using one. Never plug a generator into a wall outlet as it can “backfeed” electricity and cause harm to GVEC linemen working to restore your electricity.
- Stay away from any downed power lines. Always assume it is energized, even if it is not sparking or buzzing.
- If a vehicle is touching a power line, the occupants should stay inside the car and call 911 from their cell phone.
- If a power line is on the ground, DO NOT go near it. Shuffle your feet to move away from a downed power line, making sure not to allow your feet to break contact with the ground.
GVEC reminds you to be prepared and stay safe and informed during winter storms. Members can view current outages in real time using the outage viewer on the GVEC website: http://outages.gvec.org/.
GVEC is a progressive cooperative focused on delivering products and services that empower the people and communities in South Central Texas. A trusted, local partner since 1938, today GVEC provides dependable electricity, high-speed internet, and beyond the meter services like AC/heating, solar and battery storage solutions, and electrician services. The cooperative proudly serves over 100,000 consumers in surrounding areas through five customer service locations in Cuero, Gonzales, La Vernia, Schertz and Seguin.