At GVEC, we understand the importance of staying connected with our valued members. Whether it’s alerting you about your electric account, providing outage and service updates, or sharing essential information, keeping your contact records up-to-date with us is crucial. Our robust communication system is designed to serve you better, but it can only be effective with accurate and current information. That’s why, this month, we ask you to take a minute to ensure your GVEC account information is current.
Email: By keeping your email current on your GVEC account, you gain access to valuable features such as signing up for and receiving usage, billing, and weather alerts. Additionally, you’ll receive email messages from GVEC regarding important matters like upcoming line maintenance in your area. This way, you can stay informed and plan ahead accordingly.
Mailing Address: Even if you prefer digital communication, certain items may still be sent through traditional mail. Having your current mailing address on file ensures you receive all relevant information promptly and don’t miss out on anything critical.
Phone Number: Outage reporting is fast and as easy as texting “OUT” 800.223.4832 with our TextPower™ reporting system. You can also receive outage updates just as easily. But this service will only work when you text from the cellphone number listed on your GVEC account. Take a minute to ensure we have your current cellphone number on your account.
We understand that life is busy, but updating your contact details is simpler than you might think. All you need to do is log into the SmartHub self-service portal from a desktop computer (not the SmartHub app), navigate to the personal information section, and make the necessary updates. It’s a small effort that can make a big difference in staying connected with us.
We Prioritize Privacy
Rest assured that we will never sell your information or grant permission to outside companies for their commercial gain. Anything you share with us is protected and used only in accordance with our privacy policy, ensuring your data remains secure and confidential.
We value the trust you place in us as your energy provider and appreciate your cooperation in keeping your contact information updated. By doing so, you enable us to serve you better and provide the high-quality communication you deserve.
I am always interested in your comments and feedback. Contact me by phone at 830.857.1152, by email at dschauer@gvec.org or by mail at P.O. Box 118, Gonzales, Texas 78629.
