Emergency Resource Center
Welcome to our Emergency Resource Center, an all-in-one resource dedicated to keeping you informed and prepared when emergencies strike. Our primary goal is to ensure that you have access to vital information and support services at all times, even in the face of the most unexpected and challenging circumstances. This page is to provide quick access to emergency alerts, outage reporting, frequently asked questions, and other essential information. Stay informed and stay prepared!
Real-Time Alerts & Status Updates
There are no alerts at this time.
GVEC Electric Outage Map
View outages in GVEC’s service area in real time here.
Electric Outage Reporting
Use one of these methods to report an outage should you experience one.
The fastest, simplest way to report an outage and check the status is with TextPower.*
Text OUT to 800.223.4832 to report an outage
Text STATUS to 800.223.4832 for status updates of an outage in progress
*You must text from a cellphone number listed on your GVEC account; this service will not work using a cellphone not listed on your GVEC account. Messaging and data rates from your cellphone service carrier may apply.
Use the SmartHub customer service portal from your desktop computer or the mobile app to report an outage with accurate account information.
To download the free mobile app, search “SmartHub” in the App Store or Google Play.
Frequently Asked Questions
- SmartHub – Power in Your Hands
- Bi-Annual Load Shed Notice 2023
- Rotating Outages What They Are and How They Work
- The Truth About Winter Emergency Energy Alerts
- The Power of Outage Reporting…Just a Text Away
GET IN TOUCH WITH US
For further assistance or inquiries, feel free to contact us.
For customer service inquiries, please call us at 1.800.223.4832
In case of an emergency, dial 9-1-1 immediately.